Marie-Anne & Carl Ashcroft, Other Services

"Five star treatment from a five star team. We moved to Merida full time in September 2014 using Carlos and Liz to find a long term rental whilst our house was being renovated. We could not have wanted for better service. If we had a problem with anything in the house from working out how to light the stove to wasps’ nests in the garden they were there. They helped us with bus routes and even took us to an antiques shop we had expressed an interest in visiting. They have a wealth of local knowledge and there was nothing that was too much trouble or that they could not find out for us; all carried out in impeccable English. Carlos and Liz are hard working, polite, punctual and courteous. They epitomize the young professionals in Mexico today. If you decide to use Carlos and Liz and we hope you do, then you will not regret it. You could not be in better hands."

Philip & Jeanne Edwards, Homeowners

"Liz and Carlos take care of our monthly requirements, like paying bills, which makes our life much easier since we are part-time residents of Mérida. Liz also works with immigration authorities to obtain temporary and permanent resident documentation. Liz and Carlos have made life easier for us, especially since we do not know Spanish yet. We highly recommend them."

Warren Cariou, Guest

"Carlos and his team were incredibly attentive, helpful and professional during our entire stay at Casa Pillo, and I recommend him very highly as a host. He responded to inquiries very quickly and any issues that we had with the house were always attended to immediately. I have rarely, if ever, experienced customer service on this high level. My wife and I will definitely stay in one of Carlos's places the next time we come to Merida. Casa Pillo was clean, quiet and beautifully decorated. We found the location to be great as well. All in all it was a wonderful experience to stay there, and it was made even better by the extraordinary service from Carlos."